MyTeams Features
Get feedback on every email in real time
Every email is an opportunity to satisfy your customers. Use MyTeams in your emails to know if you are winning your customers over. It allows you to keep focused on achieving your customers' needs. Each employee gets a unique feedback rating signature to send in their email. Your customers can leave feedback for each employee and you will know what is happening in real time. This will allow your management to know what is going on in your company, so you can keep an eye on everything.
Request a rating for feedback
Your team can send out a Request a Rating email to ensure they have achieved your customer's needs successfully. Now you have the opportunity to never lose customers to a competitor because you didn't follow up or find out what you did wrong. This is an important tool for your company to give it the valuable information your customers have about your business.
All it takes is 1 click to get feedback
All your customers need to do is Click the smiley face. This will ensure you do receive the feedback opposed to making a follow up call or using a Customers Service management company.
Reward your best employee's
You can reward your team members who receive more good feedbacks. This will motivate your employees to compete with each other who can make more clients happy.
Real time feedback notifications
Review your ratings in real time so you can follow up issues instantly. Team leaders can manage the leaderboard instead of using employee performance scorecards.
Who is working and who is not
Find out who in your team is doing the best job. Make sure your other team members follow suit. You can easily see who has the highest score so you always know who is performing!